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ECU Warehouse Warranty /Return Policy ECU Warehouse Return Policy

A computer purchased from Ecu Warehouse can be returned for an exchange of the same item within 30 days of the date of purchase. There are no cash refunds on computers, software or electronic items, NO EXCEPTIONS! The only way a cash refund is ever considered is if we do the ecu installation at our shop. If an ECU computer purchased from ECU Warehouse doesn't meet your satisfaction it must be returned in the original packaging with the original receipt of purchase. Ecu Warehouse reserves the right to refuse return on any ECU computer that has already been installed in a vehicle. Defective auto computers will be exchanged only for the exact same part number. ECU Warehouse will not accept any returns on electronic items that were purchased more than 30 days from the date on the receipt. No exceptions! Any computer that has been damaged or the seals tampered with will also be refused. If you need to return or exchange a product bought through Ecu Warehouse, include the receipt, a copy of your credit card, the vehicle registration, and your drivers license. State the reason for the return and ship it to the following address ECU Warehouse, 1520 S. Lapeer RD STE 208, Lake Orion MI 48360. Automotive, Ecu computers are electronic items and they are nonrefundable. We only offer exchanges up to 30 days. The warranty does not cover water damage, or damage caused by the installer or damage caused by the vehicle. In order to qualify for a warranty replacement the computer must be in original condition with original packaging and the original receipt. All refunds and warranty replacements will require the customer to fax us a valid license or ID, a copy of the vehicle registration and the credit card that was used to place the order. Computers missing the serial number or tamper proof seals will not be return policy accepted, under no circumstances. If the ecu has water damage or any other internal damage caused by the vehicle, returns will not be accepted. International orders are final. No returns accepted for computers that have been shipped overseas. International orders are sold as is and all international shipping costs will be at the customers expense. NO EXCEPTIONS. Exchanges only apply to the person who made the purchase or credit card holder. We do not sell brand new ecu computers in the OEM Mercedes box. We offer remanufactured / refurbished and recycled / pre-owned ecu computers. What we offer is an alternative to the Mercedes dealership at a discounted price. Most of our computers are 30-50% less than the dealers list price. All electronic Ecu and ECM computers replaced or exchanged will have to be diagnosed by an authorized Mercedes dealership that has the proper tools for programming Mercedes Benz.( Autologic or Xentry SDS DAS) We will require a print out from Autologic or Xentry with the fault codes before we replace the ecu. This means that your vehicle will have to be at a professional Mercedes dealership and we will have to work with the shop directly before we consider a refund or replacement. A $150.00 diagnostics / labor fee will be applied to all returned computers and this labor fee is non refundable. If we program your ecu an additional programming fee of $90.00 will be applied and this fee is non refundable. All shipping costs are also nonrefundable. Please make sure you read and understand our return policy before placing an order.